Questions regarding this Privacy Policy? Feel free to call 888-335-6838 or email CustomerService@carspp.com. If You choose to email Us, be sure to include Your full name, telephone number where We can reach You, and product contract number (if applicable).
This is the Privacy Policy of CARS Protection Plus, Inc. and Florida CARS Protection Plus, Inc., Florida License #32409 (“CARS, We, Us, Our”), both located at 4350 Northern Pike, Suite 143, Monroeville, PA 15146. Our website may contain links to other websites. This Privacy Policy only covers the information practices of CARS, and this website does not cover the practices of third parties. If You choose to visit third-party links which are provided by CARS, the privacy policy of the third party applies, and CARS’ Privacy Policy does not apply. We urge You to review the privacy policies of other website links to understand their practices for handling Your information.
CARS is dedicated to protecting the privacy of Your personal information and below You will find the details of Our Privacy Policy and how Your information is used. This Privacy Policy applies to the information We collect when You use or interact with CARS’ business entities, products, services, networks, and platforms, including CARS’ websites and other services and devices where this Privacy Policy is referenced.
CARS may collect information from You when You use Our products, websites, or services. We may collect Your name, address, telephone number, email address, and details about Your vehicle while applying or inquiring about a vehicle service contract plan or other products. We may also collect information We receive from dealers, repair shops, agents, or others who sell Our products and services.
CARS may use Your information to determine Your eligibility for certain plans, products offered by CARS, or other third parties as well as to fulfill Our duties under these plans or products. CARS may also use Your data to improve its services, communications, and/or replies to Your requests for information about Our products, services, offers, or promotions. We may also use it to develop new products and services, give recommendations, deliver personalized marketing and advertising for Our own as well as third-party products and services, and to ensure a secure online environment.
CARS may disclose Your information to its partners where doing so would improve assisting You better. This may include contractors, service providers, and other third parties We use to support CARS’ business, including third-party independent contractors, third-party service providers/technicians, and/or automotive dealerships for purposes of engaging such third parties and/or automotive dealerships to perform services related to repairing or otherwise remedying damage or issues regarding Your vehicle, or to better serve You and/or offer You an automotive-related product or service. We do not share Your information with unaffiliated third parties, unless We believe it is reasonably necessary to comply with the law, to protect Our rights, or unless all parties sign a confidentiality agreement to only use Your information for a specific purpose stated above. We have appropriate measures in place in Our physical facility to protect against the loss, misuse, or alteration of information that we have collected.
If We enter into a potential or actual merger, acquisition, or sale of all or a portion of Our assets, then information about You will, in most cases, be shared or transferred as part of the transaction. This includes information that personally identifies You.
The use of Your personal information is optional, and We restrict access to Your information to authorized employees and partners and apply commercially reasonable security measures to ensure Your information is not used by unauthorized people or for improper purposes.
CARS uses cookies to collect information as users navigate Our Site to make online interactions easier and more meaningful. When You visit the Site, CARS’ servers send a cookie to Your computer. By themselves, cookies recognize a user’s web browser and do not personally identify individual users unless You specifically choose to identify Yourself to CARS.
CARS may also use web beacons, alone or in conjunction with cookies to compile information about usage of the Site. If used, CARS may use web beacons to operate and improve Our website and email communications and to analyze the performance of Our marketing campaigns.
When You visit the Site, CARS collects Your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information, such as using IP addresses to monitor the regions from which users navigate the Site.
CARS may engage third-party service providers to track and analyze non-personally identifiable statistical usage and traffic information from Site visitors. CARS may also use other third-party cookies to track the performance of CARS’ marketing and advertising. The information provided to such third parties does not include personal information, but this information may be re-associated with personal information after CARS receives it. This Privacy Policy does not cover the use of third-party cookies.
CARS and its products, services and this website are intended for use by individuals who are at least 18 years old. If You are under the age of 18, You should not be visiting this website or engaging in Our products and services. We do not knowingly collect or retain personal information from children under the age of 13. If You are under the age of 13 and are visiting or otherwise using this website, You are expressly prohibited from using Our services and are advised not to disclose or provide any personally identifiable information whatsoever.
CARS reserves the right to change this Privacy Policy at any time, and You will not be given any notice to these changes. Your continued use of this website after any changes are posted will be deemed to constitute Your agreement to and acceptance of such changes to this Privacy Policy.
You have the right to choose how CARS communicates with You and how We use or share Your information. You can manage these settings by contacting CARS. To opt out of the use of any of Your personal information, You may call Us at 888-335-6838 or email at customerservice@carspp.com. If You choose to email Us, be sure to include Your full name, telephone number where We can reach You, and product contract number (if applicable).
Your privacy and the use of Your information may be impacted differently depending on where You live. If You are a resident of one of the following places, please review the additional privacy notice and information that applies to You.
For all California Residents: In order to comply with the California Consumer Privacy Act (“CCPA”), CARS Protection Plus, Inc. (“We, Us, Our”) supplements Our Privacy Policy above and adopts the following:
Pursuant to the California Consumer Privacy Act, You have the right to understand and control Our collection and use of Your data.
- We shall collect all information provided on Your vehicle service contract application, and We may also collect information You provide to dealers, repair shops, agents, or others (hereinafter “Data”). We may use Your Data to fulfill Our duties under Your service contract and/or to determine Your eligibility of certain plans or products. We may also use Your Data to improve Our services, communication, and replies to Your requests for information about Our products, services, offers, or promotions.
- Your Data will not be sold to any other party, but We may disclose Your Data to our partners where doing so would improve assisting You better. For example, if Your service contract offers roadside assistance, We would share Your Data with Our roadside assistance business partner in order to fulfill the obligations under Your service contract. When We disclose Data for a business purpose, We enter a contract that describes the purpose and requires the recipient to both keep that Data confidential and not use it for any purpose except performing the contract. We do not share Your information with unaffiliated third parties unless We believe it is reasonably necessary to comply with the law or to protect Our rights.
- Even though We do not sell Your Data, You will always have the right to restrict Us from selling or sharing Your Data.
- Residents of the State of California also have the right to request information regarding third parties to whom the CARS has disclosed certain categories of personal information during the preceding year for the third parties' direct marketing purposes under California's "Shine the Light" law (Cal. Civ. Code § 1798.83). Personal information under this California law means "any information that when it was disclosed identified, described, or was able to be associated with an individual.” Per Your request, We will timely provide You access to Your Data within 45 days of receipt.
- Per Your request, We will delete or limit Your Data at any time so long as We can properly verify Your identity and it does not affect Our duties to perform under Your service contract plan.
- Under no circumstances will You be discriminated against for exercising Your privacy rights.
You may call Us at 888-335-6838 or email at customerservice@carspp.com with any privacy Data questions or requests. If You choose to email Us, be sure to include Your full name, telephone number where We can reach You, and product contract number (if applicable).
For all Virginia Residents: In order to comply with the Virginia Consumer Data Protection Act, CARS Protection Plus, Inc. (“We, Us, Our”) supplements Our Privacy Policy above and adopts the following:
Virginia law provides Virginia residents with rights to access, delete, and correct certain “Personal Data” CARS collects about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control CARS’ use of Personal Data considered sensitive. Under no circumstances will You be discriminated against for exercising Your privacy rights.
The Virginia Consumer Data Protection Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable natural person.” When We use the term “personal information” in CARS’ Privacy Policy, it includes Personal Data covered by this definition.
You may call Us at 888-335-6838 or email at customerservice@carspp.com with any privacy Data questions or requests. If You choose to email Us, be sure to include Your full name, telephone number where We can reach You, and product contract number (if applicable).
Last Updated: January 2023