The following information reflects the most recent version of our Service Contracts. Coverage under your specific contract may vary. See your Service Contract for specific coverage details and your Terms & Conditions.
For additional information on applying for a CARS Protection Plus Service Contract, speak to a local dealer or click here to be directed to our Service Contract referral program.
ENGINE/FUEL SYSTEM
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
AUTOMATIC TRANSMISSION/TRANSFER CASE
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
MANUAL TRANSMISSION/TRANSFER CASE
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
SUSPENSION
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
DRIVE AXLE ASSEMBLY
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
SEALS & GASKETS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
FLUIDS
All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.
STEERING COMPONENTS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
BRAKE COMPONENTS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
AIR CONDITIONING & REFRIGERANT
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
ENGINE COOLING SYSTEM
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
ELECTRICAL COMPONENTS
All original factory-equipped electrical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
LABOR & DIAGNOSTICS
The authorized time for a covered repair will be based on the Mitchell’s ProDemand labor guide. The hourly labor rate assistance will be the repair facility’s rate up to $75.00 per hour or, if you have selected and paid for the MARKET LABOR RATE option, the repair facility's posted labor rate up to $160 per hour. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. If tear-down/diagnostic is requested, We shall reimburse up to one hour of tear-down/diagnostic based on Your stated labor rate. EXAMPLES OF NOT COVERED: tear-down and diagnosis for a non-covered repair.
RENTAL BENEFITS
You will be reimbursed $35.00 for each six hours of Mitchell’s ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.
24-HOUR ROADSIDE ASSISTANCE
Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel, oil and water delivery; and lockout assistance. Coverage is provided up to $50.00 per occurrence to the covered vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.
EXCLUSIONS
- UNDER THE HOOD: Seals and Gaskets if Your vehicle is over 100,000 Miles at time of claim, other than those covered when required in conjunction with the replacement of a covered component; Manual Transmission Clutch Assembly; Friction Clutch Disc and Pressure Plate; Throw Out Bearing; Slave Cylinder; Manual and Hydraulic Linkages; Exhaust Manifold; Batteries.
- UNDER THE VEHICLE: Brake Rotors and Drums; Catalytic Converter; Exhaust Pipe; Mufflers; Tail Pipes; Resonators; Frame and Structural Body Parts; Tires, Valve Stems and Wheels/Rims.
- VEHICLE EXTERIOR: Glass; Windows; Mirrors; Windshields (including any embedded electrical elements); T-Top; Targa Top; Convertible Top; Lighting System Components (including Lenses, Sealed Beams, LED, Xenon, Laser Lighting Systems, and related control systems); Exterior Air/Water Leaks and Noise; Weather Strips; Body Panels; Trims; Moldings; Paint; Bumpers; Body Sheet Metal and Panels.
- VEHICLE INTERIOR: Safety Restraint Systems (including Air Bags, Sensors, Actuators, Seatbelts, Tensioners); Mirrors; Upholstery; Headliner; and Carpet.
- OTHER/MAINTENANCE: Self-Park Assist Systems; Near Object Avoidance Systems; Early Collision Detection Systems; Light Bulbs; Fuses; any type of Internal Software Updates or other failures; Non-Factory Audio/Video systems; and Non-Factory Electronic Transmitting/Receiving Devices. Maintenance services and parts described in Your Vehicle’s Owner Manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: Alignments; Wheel Balancing; Tune-ups; Spark Plugs; Spark Plug Wires; Glow Plugs; Hoses (except steering and air conditioning); Brake Pads, Brake Lining/Shoes; Fasteners; Nuts; Bolts; Clips; Retainers and Wiper Blades. Filters, Lubricants, Coolants, Fluids and Refrigerants will be covered only if replacement is required in conjunction with an authorized repair.
PRIVACY POLICY
Click here to review the General Policy of CARS.