Prime Protect – Program Overview
Prime Protect – Coverage Comparison – Spanish
Prime Protect – Coverage Comparison – Spanish
Prime Protect – Brochure – Spanish
Prime Protect – Brochure – Spanish
Prime Protect – Brochure – English
Prime Protect – Brochure – English
Prime Protect – Coverage Comparison – English
Prime Protect – Coverage Comparison – English
Prime Protect
Prime Protect Level 1
Power Train Coverage for Vehicles including Electric & Hybrid, 24-Hour Roadside Assistance
Prime Protect Level 2
Enhanced Power Train Coverage with Fuel, Suspension, Steering, Brake & Electrical Components, and A/C
Prime Protect Level 3
Original Factory-Equipped Mechanical & Electrical Components with Exclusionary Coverage
Prime Protect Wrap
All Original Factory-Equipped Mechanical & Electrical Components (Unless Specifically Excluded)
Prime Protect Level 1
Power Train Coverage for Vehicles including Electric & Hybrid, 24-Hour Roadside Assistance
Prime Protect Level 2
Enhanced Power Train Coverage with Fuel, Suspension, Steering, Brake & Electrical Components, and A/C
Prime Protect Level 3
Original Factory-Equipped Mechanical & Electrical Components with Exclusionary Coverage
Prime Protect Wrap
All Original Factory-Equipped Mechanical & Electrical Components (Unless Specifically Excluded)
Prime Protect – Deskmat
Prime Protect – Deskmat
Prime Protect Wrap
WRAP
If You have selected WRAP coverage, this Service Contract will cover ALL of Your Vehicle’s original factory-equipped mechanical and electrical parts, except for powertrain components listed in LEVEL 1 and the parts listed in EXCLUSIONS.
LABOR & DIAGNOSTICS
The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. If required by the Administrator, You must authorize needed diagnosis/disassembly to determine cause of failure and extent of damage. If it is determined the cause of failure is not covered by Your Service Contract, You will be responsible for any and all diagnosis/disassembly charges.
RENTAL BENEFITS
You will be reimbursed $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.
TOWING
If You did not utilize Your roadside assistance benefit, We will reimburse up to a maximum of $100.00, if proof of towing is provided with an authorized claim.
24-HOUR ROADSIDE ASSISTANCE
Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel, oil and water delivery; and lockout assistance. Coverage is provided up to $100.00 per occurrence to the covered Vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.
EXCLUSIONS (Not Covered):
- UNDER THE HOOD: Seals and Gaskets if Your Vehicle is over 150,000 miles at time of claim, other than those covered when required in conjunction with the replacement of a covered component; Manual Transmission Clutch Assembly; Friction Clutch Disc and Pressure Plate; Throw Out Bearing; Slave Cylinder; Manual and Hydraulic Linkages; Exhaust Manifold; Batteries.
- UNDER THE VEHICLE: Brake Rotors and Drums; Catalytic Converter; Exhaust Pipe; Mufflers; Tail Pipes; Resonators; Frame and Structural Body Parts; Tires, Valve Stems and Wheels/Rims.
- VEHICLE EXTERIOR: Glass; Windows; Mirrors; Windshields (including any embedded electrical elements); T-Top; Targa Top; Convertible Top; Lighting System Components (including Lenses, Sealed Beams, LED, Xenon, Laser Lighting Systems, and related control systems); Exterior Air/Water Leaks and Noise; Weather Strips; Body Panels; Trims; Moldings; Paint; Bumpers; Body Sheet Metal and Panels.
- VEHICLE INTERIOR: Safety Restraint Systems (including Air Bags, Sensors, Actuators, Seatbelts, Tensioners); Mirrors; Upholstery; Headliner; and Carpet.
- OTHER/MAINTENANCE: Light Bulbs; Fuses; any type of Internal Software Updates or other failures; NON-Factory Audio/Video systems; and NON-Factory Electronic Transmitting/Receiving Devices. Maintenance services and parts described in Your Vehicle’s Owner Manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: Alignments (unless required in conjunction with a covered repair); Wheel Balancing; Tuneups; Spark Plugs; Spark Plug Wires; Glow Plugs; Hoses (except steering and air conditioning); Brake Pads, Brake Lining/Shoes; Fasteners; Nuts; Bolts; Clips; Retainers and Wiper Blades. Filters, Lubricants, Coolants, Fluids and Refrigerants will be covered only if replacement is required in conjunction with an authorized repair.
Prime Protect Level 3
ENGINE/FUEL
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
ELECTRIC & HYBRID VEHICLE
Drive Motor. Batteries are excluded.
AUTOMATIC TRANSMISSION/TRANSFER CASE
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
MANUAL TRANSMISSION/TRANSFER CASE
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
SUSPENSION
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
DRIVE AXLE ASSEMBLY
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
FLUIDS
All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.
SEALS & GASKETS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
STEERING COMPONENTS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
BRAKE COMPONENTS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
ENGINE COOLING SYSTEM
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
ELECTRICAL COMPONENTS
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
AIR CONDITIONING & REFRIGERANT
All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.
LABOR & DIAGNOSTICS
The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. If required by the Administrator, You must authorize needed diagnosis/disassembly to determine cause of failure and extent of damage. If it is determined the cause of failure is not covered by Your Service Contract, You will be responsible for any and all diagnosis/disassembly charges.
RENTAL BENEFITS
You will be eligible for $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.
TOWING
If You did not utilize Your roadside assistance benefit, We will reimburse up to a maximum of $100.00, if proof of towing is provided with an authorized claim.
24-HOUR ROADSIDE ASSISTANCE
Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel; oil and water delivery; and lockout assistance. Coverage is provided up to $100.00 per occurrence to the covered Vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.
EXCLUSIONS (Not Covered):
- UNDER THE HOOD: Seals and Gaskets if Your Vehicle is over 150,000 miles at time of claim, other than those covered when required in conjunction with the replacement of a covered component; Manual Transmission Clutch Assembly; Friction Clutch Disc and Pressure Plate; Throw Out Bearing; Slave Cylinder; Manual and Hydraulic Linkages; Exhaust Manifold; Batteries.
- UNDER THE VEHICLE: Brake Rotors and Drums; Catalytic Converter; Exhaust Pipe; Mufflers; Tail Pipes; Resonators; Frame and Structural Body Parts; Tires, Valve Stems and Wheels/Rims.
- VEHICLE EXTERIOR: Glass; Windows; Mirrors; Windshields (including any embedded electrical elements); T-Top; Targa Top; Convertible Top; Lighting System Components (including Lenses, Sealed Beams, LED, Xenon, Laser Lighting Systems, and related control systems); Exterior Air/Water Leaks and Noise; Weather Strips; Body Panels; Trims; Moldings; Paint; Bumpers; Body Sheet Metal and Panels.
- VEHICLE INTERIOR: Safety Restraint Systems (including Air Bags, Sensors, Actuators, Seatbelts, Tensioners); Mirrors; Upholstery; Headliner; and Carpet.
- OTHER/MAINTENANCE: Light Bulbs; Fuses; any type of Internal Software Updates or other failures; NON-Factory Audio/Video systems; and NON-Factory Electronic Transmitting/Receiving Devices. Maintenance services and parts described in Your Vehicle’s Owner Manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: Alignments (unless required in conjunction with a covered repair); Wheel Balancing; Tuneups; Spark Plugs; Spark Plug Wires; Glow Plugs; Hoses (except steering and air conditioning); Brake Pads, Brake Lining/Shoes; Fasteners; Nuts; Bolts; Clips; Retainers and Wiper Blades. Filters, Lubricants, Coolants, Fluids and Refrigerants will be covered only if replacement is required in conjunction with an authorized repair.
Prime Protect Level 2
ENGINE/FUEL
Factory installed turbo charger; waste gate controller; intercooler; turbo/supercharger coolant lines; cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; crankshaft pulley; fuel pump; diesel fuel supply pump; fuel injectors; lift pump; transfer pump; fuel filler neck; fuel injection control module; harmonic balancer; dipstick tube; timing chain; timing belt; timing guides; timing chain tensioner; timing belt tensioner; EGR valve; serpentine belt tensioner; timing gears; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; oil sending unit; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block.
ELECTRIC & HYBRID VEHICLE
Drive Motor. Batteries are excluded.
AUTOMATIC TRANSMISSION/TRANSFER CASE
Torque converter; flywheel; bands; pump; transmission cooler; mechatronics unit; conductor plate; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; and servo assemblies. Lubricated parts contained within the transmission or transfer case housing. TCM reprogramming/re-flash. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.
MANUAL TRANSMISSION/TRANSFER CASE
Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.
SUSPENSION
Struts; ball joints; control arms; bump stop cushions; control arm shafts; steering knuckle/spindle; stabilizer shaft; stabilizer links; leaf, air and coil springs only if broken. Alignment is covered only in conjunction with a covered repair.
DRIVE AXLE ASSEMBLY
Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4×4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.
FLUIDS
All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.
SEALS & GASKETS
If Your Vehicle has less than 150,000 miles at the time of claim, seals and gaskets are covered for leakage failures as they relate to any listed covered component. Leakage is defined as an actively dripping seal/gasket. Seepage is not covered and cannot be claimed under this Service Contract. Seepage is defined as a wet seal/gasket. If Your Vehicle has over 150,000 miles at the time of claim, seals and gaskets are covered only when required in conjunction with a covered component. Additionally, cylinder head gaskets are covered only for combustion and coolant leaks. Intake manifold gaskets are covered only for coolant leaks.
STEERING COMPONENTS
Power steering pump/motor; gear box; rack and pinion; tie rod ends; pitman arm; idler arm; sealing rings; fluid reservoir; cooler; and high-pressure lines. Steering box, rack and pump housing only if damaged by a lubricated part internal to that component.
BRAKE COMPONENTS
Master cylinder; wheel cylinders; calipers; booster; combination valve; brake hard lines; backing plates; springs and clips; self adjusters; parking brake linkage and cables; ABS hydraulic components; ABS wheel speed sensors; and ABS control module.
ENGINE COOLING SYSTEM
Radiator; fan shroud; heater core; recovery tank; electric cooling fan motor; water pump; fan clutch; and thermostat.
ELECTRICAL COMPONENTS
Starter motor; alternator; and front and rear window wiper motor; oxygen sensor; crank sensor; cam sensor; distributor; electronic control module (ECM), ignition coils; navigation (does not include software updates); power window motors/regulators/switches; power seat motors; power door lock actuators/switches; sunroof motor; power antenna motor; headlight motor; power trunk; sliding door motor; window defrosters (front and rear); windshield washer pump; convertible top motor; throttle position sensor; and 4WD encoder motor.
AIR CONDITIONING & REFRIGERANT
Compressor; clutch; condenser; accumulator; orifice tube; expansion valve; high/low pressure cutoff switches; high/low pressure hoses; pressure cycling switch; dryer; heated/cooled seats and evaporator. Refrigerant/evac and recharge is covered when required with the replacement of a covered a/c component.
LABOR & DIAGNOSTICS
The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. If required by the Administrator, You must authorize needed diagnosis/disassembly to determine cause of failure and extent of damage. If it is determined the cause of failure is not covered by Your Service Contract, You will be responsible for any and all diagnosis/disassembly charges.
RENTAL BENEFITS
You will be eligible for $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.
TOWING
If You did not utilize Your roadside assistance benefit, We will reimburse up to a maximum of $100.00, if proof of towing is provided with an authorized claim.
24-HOUR ROADSIDE ASSISTANCE
Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel; oil and water delivery; and lockout assistance. Coverage is provided up to $100.00 per occurrence to the covered Vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.