We care deeply about our customers. We ask that you read your Service Contract coverage, terms and conditions and maintain your Vehicle in accordance with manufacturer’s specifications. Then, we take care of the rest, giving you the freedom to operate a pre-owned Vehicle without the worry of unpredictable expenses.
IN GENERAL
SHOULD A FAILURE OCCUR
IN GENERAL
- Read your Service Contract coverage, terms, and conditions.
- Maintain your Vehicle in accordance with manufacturer’s specifications.
- Do not alter or modify your Vehicle.
- Keep accurate maintenance records.
- Notify CARS if your odometer is inoperative.
SHOULD A FAILURE OCCUR
***BEFORE STARTING A CLAIM PLEASE REFER TO YOUR SPECIFIC CONTRACT’S TERMS AND CONDITIONS.***
- Prevent further damage by not continuing to operate a Vehicle with a failed/failing component.
- If your coverage includes Roadside Assistance, call the number provided in your Terms and Conditions.
- Your Vehicle must be taken to a repair facility, within the United States, that is open to the public during normal business hours and capable to: perform tear-down to the point of component failure, determine the cause and extent of damage, and rebuild the component if CARS deems necessary.
- Inform the repair facility you have a Service Contract and instruct them to call the number on your contract or open a claim online by going to https://www.carsprotectionplus.com.
- Require the mechanic make no repairs before receiving an Authorization number from CARS.
- Your Vehicle must remain at the repair facility until repairs are complete. CARS reserves the right to have the repairs performed at a location other than the one you have selected.
- You may be responsible for paying: a deductible, tax on the repair, shop charges, labor difference, diagnostic and tear-down, fluids, filters, or freon. See your Service Contract for complete details.