FAQs

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Take your vehicle to a repair facility and have them contact CARS Protection Plus at 888-335-6838 to open a claim before doing any repairs. The repair facility must be able to: perform tear-down to the point of component failure, determine the cause and extent of damage, and rebuild the component if CARS deems necessary. The vehicle must remain at the repair facility until repairs are complete.

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Your Service Contract number can be found on the ID card you received from CARS.  If you purchased your vehicle more than 15 days ago, and did not receive an ID card, contact CARS at 888-335-6838.

You do not need your Service Contract number to speak with Customer Service or for your repair facility to open a claim.  We can find  your contract with your last name and the last eight digits of your VIN, (Vehicle Identification Number).

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Your vehicle must be at a repair facility, within the contiguous United States, which is open to the public during normal business hours and able to: perform tear-down to the point of component failure, determine the cause and extent of damage, and rebuild the component if CARS deems necessary. The vehicle must remain at the repair facility until repairs are complete.

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The deductible varies by contract and depends on the level of coverage and options you purchased.  Please see your Service Contract or ID card for your specific deductible.

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CARS can pay the shop directly or reimburse you upon receipt of a final repair invoice. To be processed, a repair invoice must contain the following on the repair facility's letterhead with their complete address: authorization number issued by CARS (authorization numbers are only good for 180 days), warranty on all replaced parts (if applicable), VIN number, current mileage, owner name and address, owner signature.

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Once the final repair invoice is received by CARS, the repair facility will typically be paid by credit card the same, (or next), business day or by corporate check the next business day, whichever your shop prefers.

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Since September 1998.

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CARS does not sell directly to the public.  Click here to be directed to our Service Contract referral program.

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The Rental Benefits vary by contract and depend on the level of coverage and options you purchased.  Please see your Service Contract or for your specific Rental Benefits.

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You will receive an ID card in the mail about 15 days after the Service Contract has been accepted.

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The service contract goes into effect when: (1) the application is received by CARS, (2) with proper payment, and (3) approved by CARS, which may be different than the date of vehicle purchase.