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How to Submit a Claim

***BEFORE SUBMITTING A CLAIM PLEASE REFER TO YOUR SPECIFIC CONTRACT’S TERMS AND CONDITIONS RELATED TO CLAIMS PROCEDURES.***

Please contact 888-335-6838 if you have any questions regarding the claim procedure:

STEP 1

Your Vehicle must be at a repair facility, within the United States, that is open to the public during normal business hours and capable to:

  • perform tear-down to the point of component failure
  • determine the cause and extent of damage
  • rebuild the component if CARS deems necessary

The Vehicle must remain at the repair facility until repairs are complete. CARS reserves the right to have the repairs performed at a location other than the one you have selected.

STEP 2

  • The repair facility must contact CARS Protection Plus to open a claim before any repairs are begun on the Vehicle.
  • If the repair facility calls before or after our operating hours, and leaves a message, we will contact the repair facility on the next business day.

STEP 3

  • Your repair facility must obtain an Authorization number prior to starting any repair work.
  • CARS will not be held responsible for paying any unauthorized repair invoices.

STEP 4

  • Upon completion of repair, a complete copy of the repair invoice, signed by the Owner, must be faxed, emailed or mailed to CARS for payment.

STEP 5

The repair invoice must contain the following on the repair facility’s letterhead with their complete address:

  • Authorization number issued by CARS
  • Warranty on all replaced parts (if applicable)
  • VIN number
  • Current mileage
  • Owner name and address
  • Owner signature

REPAIR INVOICES MISSING ANY OF THESE ITEMS WILL
BE RETURNED.