Prime Protect Level 1

Power Train Coverage for Vehicles including Electric & Hybrid, 24-Hour Roadside Assistance

The following information reflects the most recent version of our limited warranty. Coverage under your specific limited warranty may vary. See your limited warranty for specific coverage details and your Terms & Conditions.

***PLEASE REFER TO YOUR SPECIFIC CONTRACT’S TERMS AND CONDITIONS FOR ALL COVERAGES, CLAIMS PROCEDURE, AND OTHER TERMS AND CONDITIONS. THE TERMS AND CONDITIONS OF YOUR SPECIFIC CONTRACT, INCLUDING STATE SPECIFIC TERMS AND CONDITIONS, IF ANY, SUPERSEDE THIS WEBSITE’S TERMS AND CONDITIONS.***

ENGINE

Factory installed turbo charger; waste gate controller; intercooler; turbo/supercharger coolant lines; cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; crankshaft pulley; harmonic balancer; dipstick tube; timing chain; timing belt; timing guides; timing chain tensioner; timing belt tensioner; EGR valve; serpentine belt tensioner; timing gears; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; oil sending unit; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block.

ELECTRIC & HYBRID VEHICLE

Drive Motor. Batteries are excluded.

AUTOMATIC TRANSMISSION/TRANSFER CASE

Torque converter; flywheel; bands; pump; transmission cooler; mechatronics unit; conductor plate; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; and servo assemblies. Lubricated parts contained within the transmission or transfer case housing. TCM reprogramming/re-flash. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

MANUAL TRANSMISSION/TRANSFER CASE

Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

DRIVE AXLE ASSEMBLY

Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4×4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.

FLUIDS

All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.

SEALS & GASKETS

If Your Vehicle has less than 150,000 miles at the time of claim, seals and gaskets are covered for leakage failures as they relate to any listed covered component. Leakage is defined as an actively dripping seal/gasket. Seepage is not covered and cannot be claimed under this Service Contract. Seepage is defined as a wet seal/gasket. If Your Vehicle has over 150,000 miles at the time of claim, seals and gaskets are covered only when required in conjunction with a covered component. Additionally, cylinder head gaskets are covered only for combustion and coolant leaks. Intake manifold gaskets are covered only for coolant leaks.

LABOR & DIAGNOSTICS

The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. If required by the Administrator, You must authorize needed diagnosis/disassembly to determine cause of failure and extent of damage. If it is determined the cause of failure is not covered by Your Service Contract, You will be responsible for any and all diagnosis/disassembly charges.

RENTAL BENEFITS

You will be eligible for $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.

TOWING

If You did not utilize Your roadside assistance benefit, We will reimburse up to a maximum of $100.00, if proof of towing is provided with an authorized claim.

24-HOUR ROADSIDE ASSISTANCE

Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel; oil and water delivery; and lockout assistance. Coverage is provided up to $100.00 per occurrence to the covered Vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.